CX Affiliate's Privacy Policy — Your Data, Your Rights

1. Introduction

CX Affiliate (referred to as "we", "us", or "the platform") takes your privacy seriously. This Privacy Policy explains what information we collect, why we collect it, and how we use and protect it.

By using the CX Affiliate website or mobile app, you agree to this Privacy Policy. This policy is part of our Terms & Conditions considered part of.

We respect the trust of millions of users across Bangladesh and are committed to full transparency. Your data belongs to you — we only use it to provide you with a better experience.

2. What Information We Collect

CX Affiliate collects various types of information from you. This information comes from two main sources — what you provide directly, and what is collected automatically through your use of the platform.

We never store your password in plain text. Passwords are always stored in encrypted (hashed) form and cannot be read by any staff member or system.

3. How Your Information Is Used

CX Affiliate uses your information only for the purposes listed below. We never sell your data to third parties for commercial purposes.

• Account management: For account registration, login verification, and account security.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• KYC verification: As a legal requirement to verify age and identity.
• Service Quality Improvement: To deliver a personalized experience based on your preferences.
• Promotions & Offers: To send you bonuses and special offers with your consent.
• Fraud prevention: To detect suspicious activity and keep your account secure.
• Legal compliance: To comply with regulatory requirements.
• Support Services: To resolve your complaints or queries promptly.

4. Who Your Information Is Shared With

Under CX Affiliate's Privacy Policy, your information may be shared with specific parties only in the following circumstances:

• Payment Provider: Only the information necessary to complete transactions is shared with payment providers such as bKash, Nagad, and Rocket.
• KYC partner: With approved third-party identity verification service providers.
• Law enforcement: We are required to disclose information to authorities upon receipt of a valid court order or lawful legal directive.
• Game provider: Limited information may be shared with game developers to verify game results.
• Technology Infrastructure: Server and cloud service providers operating under strict confidentiality agreements.

5. Data Security Measures

CX Affiliate uses industry-leading technology to protect your information. Our security framework operates on multiple layers:

• SSL/TLS encryption: All data is transmitted via 256-bit SSL encryption. A green padlock in your browser confirms the connection is secure.
• Two-Factor Authentication (2FA): Enable OTP verification as an additional layer of security when logging in.
• Data Encryption: All sensitive data stored on our systems is kept in encrypted form.
• Regular Security Audits: Our systems are regularly audited by independent third-party security experts.
• Access Controls: Only authorized personnel have access to specific data.
• Suspicious Activity Monitoring: A 24-hour automated system detects unusual logins or transactions.

Please note that no one can guarantee 100% security online. It is your responsibility to keep your account password confidential, use a strong password, and avoid logging in over public Wi-Fi.

6. Cookie Policy

CX Affiliate uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

7. How Long Your Data Is Retained

CX Affiliate does not retain your information longer than necessary. How long data is kept depends on the type of information and applicable legal requirements:

• Account information: For the duration of account activity and at least 5 years after closure (legal obligation).
• Transaction Records: A minimum of 7 years (in accordance with financial regulations).
• KYC documents: 5 years after account closure.
• Marketing Information: Withdrawal of consent will result in immediate deletion.
• Cookies and log files: Automatically deleted within 6 months to 1 year.

8. Your Data Protection Rights

Every CX Affiliate user has the following rights regarding their own information:

To exercise any of these rights, contact our support team. Requests are typically processed within 30 business days.

However, certain rights may be limited where required by legal obligations or fraud investigations. In such cases, you will be informed of the reason.

9. Protection of Minors

CX Affiliate strictly prohibits use of the platform by anyone under 18. We do not knowingly collect any information from minors.

• Age is verified at the time of registration.
• Age verification via KYC documents may be requested if there is any doubt.
• If a minor registers an account, it will be closed immediately.
• Any information found to belong to a minor will be deleted as soon as the request is received.

10. Changes to the Privacy Policy

CX Affiliate may update this Privacy Policy when necessary. When changes are made:

• The "Last Updated" date at the top of this page will be revised.
• For significant changes, you will be notified via your registered email or SMS.
• Continued use of the platform after any changes have been made will be considered as your acceptance of the updated policy.

We recommend checking this page regularly. If you object to any changes, please contact our support team or request that your account be closed.

11. Frequently Asked Questions (FAQ)